Submit a request

Let us know which Nexa3D printer you are having trouble with.

What would you like to Email us about?

This can be found by navigating on the Touchscreen to the System tab -> About -> Printer Information

If you're unsure what level of NexaX software you're currently using, you can navigate to Settings, and choose Add License/View License to find out which version you have.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please attach clear pictures of your failure as well as the .nxa & .nxs files for this print.

Please enter the serial number of your printer. The product label is located in the lower back left corner of the machine as shown here: https://bit.ly/3npWFet

The printer firmware version can be found by navigating to System -> Settings -> System Version on the touchscreen. It should follow the format #.#.#.#. See this image for an example: https://bit.ly/3mfTK8U

Please enter the serial number of your xCURE unit. The product label is located in the lower back left corner of the machine as shown here: https://www.google.com

Please enter the serial number of your xWASH unit. The product label is located in the lower back left corner of the machine as shown here: https://www.google.com

The NexaX version number can be found on the top left of the program window.

Add file or drop files here