| Problem | Possible Cause | Corrective Action |
| No display appears on the touchscreen | Poor power contact | Check that the power cable is connected to an AC source |
| Vat does not engage | Vat NFC tag is missing or corrupt | Check placement of tag, replace if necessary (contact support) |
| Cannot start print | Door is open | Close door |
| Parts do not stick to the build plate | Build plate is out of alignment, resulting in first layer adhesion issues | Run the “Build Plate Alignment” process available under the “Maintenance” section. Consult with a support tech. |
| Weak support structures | Ensure the part is supported adequately especially if printing large cross sections. | |
| Delamination | Pin hole or torn membranes - will likely result in triangular defects (non single-plane delamination) | Inspect the membrane carefully with squeegee before prints. Replace if needed |
| Interlayer Delamination - caused by contaminants in resin |
Filter in/out resin Recommend using a filter grade 120-190um Shake well before pouring back into system |
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| Unexpected details on printed parts | Dust particles gathered under membrane or over LCD could deflect/block UV light off during exposure and result in | Consider replacing membrane or cleaning LCD screen with IPA and lint free cloth |
| GUI not showing | Causes can be loose cable connections, or interrupted update leading to corrupt file system | Contact support team |
For issues that can't be resolved with the above recommendations, reach out to support@Nexa3D.com to open a support case.
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